1. GENERAL
1.1. THE ASSOCIATION RELEVATEZ (HEREINAFTER REFERRED TO AS “ORGANIZER”), BASED IN CH-6130 WILLISAU, ORGANIZES AN OPEN-AIR MUSIC EVENT UNDER THE NAME “RELEVATEZ FESTIVAL.”

1.2. THESE GENERAL TERMS AND CONDITIONS (“GTC”) GOVERN THE CONTRACTUAL RELATIONSHIPS BETWEEN THE ORGANIZER AND THE PURCHASERS AND HOLDERS OF TICKETS AND OTHER FESTIVAL VISITORS.

1.3. BY PURCHASING A TICKET, THE PURCHASER CONFIRMS THAT THEY HAVE READ AND UNCONDITIONALLY ACCEPT THESE GTC.

2. PURCHASE OF TICKETS
2.1. TICKETS FOR THE RELEVATEZ FESTIVAL CAN BE PURCHASED THROUGH THE ONLINE SHOP OPERATED BY THE ORGANIZER AND AT THE BOX OFFICE.

2.2. SELECTING THE FINAL ORDER BY THE PURCHASER CONSTITUTES AN IRREVOCABLE REQUEST TO PURCHASE THE CORRESPONDING TICKETS. THE PURCHASE IS COMPLETED AS SOON AS THE TICKET PRICE IS CREDITED TO THE ORGANIZER.

2.3. DEPENDING ON THE CATEGORY, TICKETS ENTITLE THE HOLDER: A) TO EXCHANGE FOR A CONTROL WRISTBAND, WHICH GRANTS ACCESS TO THE DESIGNATED PARTS OF THE FESTIVAL GROUNDS DURING SPECIFIED TIMES (“FESTIVAL TICKETS”); B) TO USE THE DESIGNATED CAMPSITE DURING SPECIFIED TIMES (“CAMPING TICKET”); OR C) TO USE THE DESIGNATED SHUTTLE BUSES DURING SPECIFIED TIMES (“SHUTTLE TICKET”).

2.4. TICKETS ARE GENERALLY TRANSFERABLE, EXCEPT FOR PROFIT-ORIENTED RESALE. IF THE ORGANIZER SUSPECTS THAT TICKETS WERE PURCHASED FOR PROFIT-ORIENTED RESALE, THE ORGANIZER MAY DECLARE THEM INVALID WITHOUT COMPENSATION.

2.5. THE VALIDITY OF TRANSFERRED TICKETS REQUIRES THAT THE PURCHASER TRANSFERS THEIR OBLIGATIONS TO THE BUYER, WITH THE DUTY OF FURTHER TRANSFER.

3. ADMISSION
3.1. FESTIVAL TICKETS ENTITLE THE HOLDER TO A ONE-TIME EXCHANGE FOR A CONTROL WRISTBAND. THE ORGANIZER CAN ACCEPT ANYONE PRESENTING A FESTIVAL TICKET FOR THE FIRST TIME AS THE LEGITIMATE HOLDER OF THE TICKET WITHOUT FURTHER INQUIRY. CONTROL WRISTBANDS ARE PERSONAL AND NON-TRANSFERABLE.

3.2. ADMISSION TO THE FESTIVAL GROUNDS IS GRANTED ONLY AT THE DESIGNATED POINTS BY THE ORGANIZER. ADMISSION IS ONLY GRANTED IF THE CONTROL WRISTBAND IS UNDAMAGED AND SECURELY FASTENED TO THE WRIST.

3.3. IF CONTROL WRISTBANDS ARE DAMAGED, WORN LOOSELY, OR THERE ARE OTHER REASONS TO SUSPECT THEY HAVE BEEN EXCHANGED, ACCESS TO THE FESTIVAL GROUNDS MAY BE DENIED, OR THE OFFENDING PERSON MAY BE EXPELLED FROM THE FESTIVAL GROUNDS.

3.4. THE MINIMUM AGE FOR ADMISSION TO THE FESTIVAL GROUNDS IS 16 YEARS.

3.5. THE PROVISIONS OF SECTIONS 3.1 TO 3.4 APPLY CORRESPONDINGLY TO CAMPING AND SHUTTLE TICKETS.

4. PROGRAM AND OPENING HOURS
4.1. THE ORGANIZER ANNOUNCES THE PROGRAM ON THE FESTIVAL’S WEBSITE. THE ORGANIZER RESERVES THE RIGHT TO CHANGE THE PROGRAM AT ANY TIME WITHOUT PRIOR NOTICE.

4.2. THE ORGANIZER DOES NOT GUARANTEE OR ASSUME ANY LIABILITY FOR THE PERFORMANCE OF ANNOUNCED ARTISTS, THE SCHEDULE, OR ANY STAGE CHANGES.

4.3. THE FESTIVAL VISITOR ACKNOWLEDGES THAT THE ORGANIZER HAS NO INFLUENCE ON THE DURATION, CONTENT, AND DESIGN OF THE ARTISTS’ PERFORMANCES.

4.4. CHANGES AND ADJUSTMENTS TO THE PROGRAM DO NOT ENTITLE FESTIVAL VISITORS TO WITHDRAW, RETURN, OR REFUND THEIR TICKETS.

4.5. THE OPENING HOURS COMMUNICATED FOR THE RESPECTIVE TICKET CATEGORIES APPLY TO FESTIVAL VISITORS.

4.6. THE ORGANIZER RESERVES THE RIGHT TO CHANGE THE OPENING HOURS WITHOUT PRIOR NOTICE.

4.7. THE FESTIVAL VISITOR ACKNOWLEDGES THAT THE ORGANIZER CANNOT GUARANTEE A MAXIMUM WAITING TIME FOR ADMISSION.

5. CONDUCT OF FESTIVAL VISITORS
5.1. FESTIVAL VISITORS ARE REQUIRED TO BEHAVE IN A MANNER THAT DOES NOT ENDANGER THE ORDERLY CONDUCT OF THE FESTIVAL OR PUBLIC SAFETY AND ORDER DURING THEIR STAY ON THE FESTIVAL GROUNDS. IN PARTICULAR, FESTIVAL VISITORS MUST REFRAIN FROM ANY CRIMINAL BEHAVIOR.

5.2. TO ENSURE AN ORDERLY FESTIVAL OPERATION, FESTIVAL VISITORS MUST FOLLOW THE INSTRUCTIONS OF THE ORGANIZER AND ITS ASSISTANTS ON THE FESTIVAL GROUNDS AT ALL TIMES AND FULLY.

5.3. ACCESS AND PARKING ARE ONLY PERMITTED IN AREAS DESIGNATED BY THE ORGANIZER. THE ORGANIZER MAY TOW AWAY ILLEGALLY PARKED VEHICLES AT THE EXPENSE OF THE DRIVER AND/OR OWNER WITHOUT PRIOR WARNING.

5.4. THE FESTIVAL TAKES PLACE OUTDOORS. THE ORGANIZER MAY DECIDE TO HOLD THE FESTIVAL IN ANY WEATHER. FESTIVAL VISITORS ARE REQUIRED TO EQUIP AND DRESS APPROPRIATELY FOR THE WEATHER CONDITIONS.

5.5. BRINGING DRINKS ONTO THE FESTIVAL GROUNDS IS NOT ALLOWED. DRINKS MAY BE BROUGHT TO THE CAMPSITE, BUT THE AMOUNT OF ALCOHOLIC BEVERAGES IS LIMITED TO THREE LITERS PER PERSON.

5.6. PHOTO, AUDIO, AND VIDEO RECORDINGS BY FESTIVAL VISITORS ARE ONLY PERMITTED FOR PRIVATE USE. BRINGING PROFESSIONAL IMAGE AND AUDIO RECORDING EQUIPMENT ONTO THE FESTIVAL GROUNDS REQUIRES PRIOR EXPLICIT PERMISSION FROM THE ORGANIZER.

5.7. AS PART OF THE FESTIVAL, THE ORGANIZER, MEDIA REPRESENTATIVES, AND OTHER THIRD PARTIES AUTHORIZED BY THE ORGANIZER MAY CREATE AND PUBLISH PHOTO AND FILM RECORDINGS (ESPECIALLY IN ONLINE MEDIA, ETC.).

5.8. BY PURCHASING A FESTIVAL TICKET, THE FESTIVAL VISITOR AGREES TO BE DEPICTED IN THESE PHOTO AND/OR FILM RECORDINGS AND THAT THESE PHOTO AND/OR FILM RECORDINGS MAY BE USED WITHOUT COMPENSATION.

5.9. THE PROVISIONS OF SECTIONS 5.1 TO 5.8 APPLY CORRESPONDINGLY OUTSIDE THE FESTIVAL GROUNDS, AT THE CAMPSITE, AND WHEN USING THE SHUTTLE BUS.

6. PAYMENT METHODS
6.1. THE PURCHASE OF GOODS AND SERVICES ON THE FESTIVAL GROUNDS IS ONLY POSSIBLE WITH THE VALUE TOKENS (“LATEZ”) ISSUED BY THE ORGANIZER.

6.2. LATEZ CAN BE PURCHASED AT THE DESIGNATED POINTS BY THE ORGANIZER WITH STANDARD PAYMENT METHODS. THEY CAN BE REDEEMED ON THE FESTIVAL GROUNDS FOR GOODS AND SERVICES OF THE CORRESPONDING VALUE.

6.3. LATEZ ARE ONLY VALID DURING THE FESTIVAL AT WHICH THEY WERE ISSUED. UNUSED LATEZ EXPIRE AT THE END OF THE RESPECTIVE FESTIVAL WITHOUT COMPENSATION TO THE BENEFIT OF THE ORGANIZER.

7. SECURITY
7.1. TO ENSURE SECURITY, THE ORGANIZER EMPLOYS A SECURITY SERVICE. THE INSTRUCTIONS OF THE SECURITY SERVICE MUST BE FOLLOWED AT ALL TIMES AND FULLY.

7.2. THE SECURITY SERVICE IS ENTITLED TO EXPEL FESTIVAL VISITORS FROM THE GROUNDS WITHOUT COMPENSATION, DENY ACCESS TO THE FESTIVAL GROUNDS, AND ISSUE A BAN FROM THE GROUNDS IF THERE IS A VALID REASON. A VALID REASON INCLUDES, IN PARTICULAR, A VIOLATION OF OBLIGATIONS UNDER THIS CONTRACT WITH THE ORGANIZER.

7.3. BRINGING DANGEROUS ITEMS ONTO THE FESTIVAL GROUNDS AND/OR THE CAMPSITE IS PROHIBITED. DANGEROUS ITEMS INCLUDE, IN PARTICULAR, WEAPONS OR WEAPON-LIKE ITEMS, GAS BOTTLES, DRY ICE, CHEMICALS, GLASS (EXCEPT HYGIENE ITEMS), SPRAY CANS, TOOLS, SELFIE STICKS, LASER POINTERS, DRONES, GRILLS, BOXES, PYROTECHNIC ITEMS, OR EMERGENCY GENERATORS, AS WELL AS ALL ITEMS DESIGNATED AS DANGEROUS ON THE ORGANIZER’S WEBSITE. THE ORGANIZER MAY SUPPLEMENT THE LIST OF DANGEROUS ITEMS AT ANY TIME.

7.4. THE SECURITY SERVICE MAY CONDUCT CONTAINER AND BAG CHECKS TO ENSURE SECURITY AND COMPLIANCE WITH CONTRACTUAL OBLIGATIONS.

7.5. CONCERTS MAY POSE A RISK OF HEALTH DAMAGE, PARTICULARLY TO HEARING, DUE TO VOLUME AND STROBE LIGHT EFFECTS. THE ORGANIZER PROVIDES EAR PROTECTION PLUGS. HOWEVER, LIABILITY FOR ANY HEALTH DAMAGE IS EXCLUDED TO THE EXTENT PERMITTED BY LAW.

8. POSTPONEMENT, CANCELLATION, INTERRUPTION, AND TERMINATION
8.1. IN THE EVENT OF A POSTPONEMENT OF THE FESTIVAL, A REPLACEMENT DATE WILL BE COMMUNICATED AS SOON AS POSSIBLE. FESTIVAL TICKETS REMAIN VALID FOR THE REPLACEMENT DATE, WITH THE ORGANIZER RESERVING THE RIGHT TO MAKE EXTENSIVE CHANGES TO THE FESTIVAL’S PROGRAM AND DURATION.

8.2. IN THE EVENT OF A CANCELLATION OF THE FESTIVAL, THE ORGANIZER MAY CHOOSE TO ISSUE A TICKET FOR A LATER FESTIVAL OR REFUND THE TICKET PRICE UPON RETURN OF THE TICKET, DEDUCTING A HANDLING FEE AND BANK TRANSACTION FEES.

8.3. IN THE EVENT OF AN INTERRUPTION OR TERMINATION OF THE FESTIVAL, THERE IS NO RIGHT TO RETURN THE TICKET OR A REFUND OF THE TICKET PRICE. AN INTERRUPTION IS ANY TEMPORARY INTERRUPTION OF THE FESTIVAL AFTER THE DOORS OPEN. TERMINATION IS ANY TERMINATION OF THE FESTIVAL AFTER THE DOORS OPEN WITHOUT RESUMPTION OF FESTIVAL OPERATIONS.

8.4. FURTHER CLAIMS IN THE EVENT OF POSTPONEMENT, CANCELLATION, INTERRUPTION, OR TERMINATION OF THE FESTIVAL ARE EXCLUDED, EXCEPT IN CASES OF INTENTIONAL OR GROSSLY NEGLIGENT BEHAVIOR BY THE ORGANIZER.

9. RETURN AND REFUND OF LATEZ
9.1 UNUSED LATEZ MAY BE RETURNED AT ANY TIME AT THE DESIGNATED RETURN POINTS. THE CORRESPONDING VALUE WILL BE REFUNDED IN FULL IN CASH AND IN SWISS FRANCS (CHF). REFUNDS TO ANY OTHER PAYMENT METHOD ARE EXCLUDED.

10. FINAL PROVISIONS
10.1. TO THE EXTENT PERMITTED BY LAW, THE ORGANIZER’S LIABILITY FOR ITS OWN BEHAVIOR AND THE BEHAVIOR OF ITS ASSISTANTS AND THIRD PARTIES IS EXCLUDED.

10.2. THIS CONTRACT IS GOVERNED EXCLUSIVELY BY SWISS LAW, EXCLUDING INTERNATIONAL PRIVATE LAW.

10.3. THE EXCLUSIVE PLACE OF JURISDICTION FOR ALL DISPUTES IS WILLISAU. HOWEVER, THE ORGANIZER MAY ALSO ASSERT CLAIMS AT THE DOMICILE OR RESIDENCE OF THE FESTIVAL VISITORS.